Shipping & Returns
Shipping
Orders within Australian
Local delivery and handling charges apply
All International Orders except New Zealand
Price will be quoted as per your order weight and size.
Shipping Method
We use Australia Post for all Australian addresses and international addresses. From time to time we may use services of DHL for all international addresses including New Zealand.
INTERNATIONAL ORDERS
Orders outside of the Australia using the standard shipping will be sent via AirMail and can take up to 14-21 days, excluding Public holidays and weekends, however we aim to deliver within 1-2 weeks. Tracking is not available on Airmail packages.
INTERNATIONAL SHIPPING
The below table includes some of the countries that we offer standard airmail delivery.
|
Austria |
Greece |
Korea, South |
Philippines |
Switzerland |
|
Belgium |
Hong Kong |
Malaysia |
Poland |
Taiwan |
|
Canada |
India |
Malta |
Singapore |
Thailand |
|
China |
Indonesia |
Netherlands |
Solomon Islands |
United Kingdom |
|
Denmark |
Ireland |
New Caledonia |
South Africa |
USA |
|
Fiji |
Israel |
New Zealand |
Spain |
Vietnam |
|
Finland |
Italy |
Norway |
Sri Lanka |
|
|
Germany |
Japan |
Papua New Guinea |
Sweden |
For further enquiries regarding delivery in your country, please contact us at [email protected]
We DO NOT deliver to following countries:
|
Ascension |
Pitcairn |
|
Bovet Island |
Tokelau |
|
British Indian Ocean Territory |
Tristan Da Cunha |
|
French Southern Territories |
Turkmenistan |
|
French Southern Territories |
|
|
Heard & Mcdonald Island |
To cancel your order, please email at [email protected] immediately and we will endeavour to help you through the cancellation process.
If however your order has already been processed, you will need to return the order to Zura once you have received the item.
Please read the Return or Exchange an Item section below.
Return or exchange an item
Return Policy
If you are not completely satisfied with your purchase, simply return the item or items to Zura in its original condition within 14 days of receiving your order with the invoice. On receiving the item(s), Zura will provide an exchange for a different size / colour if preferred. Shipping is only refundable if you receive faulty goods.
Please note:
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery. Please include whether you would like an exchange or refund on your invoice and send both the copy of invoice and the filled Zura return form with the parcel.
If you have received an item different from your order, please email [email protected] quoting your order number, your name, address, and details of the product. We will then advise on how to proceed with the return.
Still not sure which size to choose? Email us at [email protected]
- You can join Zura on Facebook and be first to know about of new releases, exclusive discounts, promotions, news and competitions to win great prizes. Join us onhttp://www.facebook.com/zurasports
Frequently asked questions
What countries do you ship to?
Zura ships to almost all the countries! Please check our website for the list of countries where we ship our products
My order hasn’t arrived?
Please check our shipping time for local, interstate and international on our website. Shipping will also depend on the type of shipping requested by you during payment process. Standard shipping for an international order is ….and local standard shipping is 2 business days. You can track your shipping on our website to see the stage of your shipping process using the code sent on to email that you have provided during checkout. Alternatively you can email us at [email protected]
What if I have changed my address since my last order or entered an incorrect delivery address?
Please email us as soon as you are aware of any changes to your address or if you entered your details incorrectly. Email us on [email protected] so we can amend this for you.
Can I send my photos to appear on your social media page?
You can send your fan photos to [email protected] or send them to our face book fan page http://www.facebook.com/zurasports
I want to become model for your Brand.
If you have interest in modeling please contact us by sending an email to [email protected] or send us a message via our facebook page
How can I be sure what size will fit me?
Please refer to the size guide on our website or feel free to contact us at [email protected].
Ordering
What if the item I am trying to purchase does not add to the cart?
All the products are listed on our website, if the item you are buying does not add to the cart it means the item has been sold out. You may check for the items later or contact us at [email protected]
Can I place my order by phone, fax or email?
Please note that all the orders may only be processed via our website.
How are payments accepted?
We are only accepting Direct Deposit to Zura bank account.
I want to add more items to my existing order?
You may add more items to your order before your product has been packed for delivery. Please send your request to [email protected]
How can I track the status of my order?
You can track your order online for all local orders by logging on to your account and using the tracking number generated on your invoice at the time of purchase. International orders do not have a tracking system. All orders are sent by Australia post. Please contact [email protected] for any questions regarding the status of your order if you have any difficulty.
I want to cancel my order?
You can cancel the order within 24h, by emailing us at [email protected]
What happens if my order does not arrive?
If you have not received your item by the specified time please contact us by emailing [email protected]
Promotions
Please be informed that all online promotional codes are valid for a limited time only and may not be used in conjunction with any other offers. Gift vouchers must be used in one single purchase or transaction. If an order is cancelled or changed, promotion codes will only apply if the same products are still available online.
Promotion codes are always applied to the lowest priced item at the checkout for online purchases with multiple items. Promotions are only applicable to stock available online at the time of placing the order.
Zura reserves the right to terminate a promotion at any time without notice.
*** Zura processes and ships orders on weekdays (Monday through Friday, excluding holidays). Orders submitted on weekdays prior to 11 a.m. Australia EST will begin processing the next day. Orders submitted correctly and received after 11 am. Australia EST will begin processing the next business day (Monday through Friday, excluding public holidays). You can check the status of your order and track your shipment anytime after it’s placed.
All deliveries require a signature so we can ensure that you receive your products, please choose a delivery address where it will be possible for you to sign for your parcel. Note that if you choose to utilise an “Authority to Leave” with the courier company we are not liable for any loss.***