FAQ

Frequently asked questions

What countries we ship?

Zura ships to almost all the countries! Please check our website for the list of countries where we ship our products. Email us vis [email protected]

 

My order hasn’t arrived?

Please check our shipping time for local, interstate and international on our website. Shipping will also depend on the type of shipping requested by you during payment process. Standard shipping for an international order is ….and local standard shipping is 2 business days. You can track your shipping on our website to see the stage of your shipping process using the code sent on to email that you have provided during checkout. Alternatively you can email us at [email protected]

 

My discount code does not work?

Discount codes have an expiry date. Please check expiry dates and make sure to use your coupon while it is still valid.

 

What if I have changed my address since my last order or entered an incorrect delivery address?

Please email us as soon as you are aware of any changes to your address or if you entered your details incorrectly. Email us on [email protected]

 

Can I send my photos to appear on your social media page?

You can send your fan photos to [email protected] or send them to our face book fan page http://www.facebook.com/zurasports

 

I want to become model for your Brand.

If you have interest in modeling please contact us by sending an email to [email protected] or send us a message via our facebook page

 

How can I be sure what size will fit me?

Please refer to the size guide on our website or feel free to contact us at [email protected] Alternatively, you may call us.

 

Ordering

Can I place my order by phone, fax or email?

Please note that all the orders may only be processed via our website or emailing us at [email protected]

 

How are payments accepted?

We accept most credit cards, Master Card, Visa Card, Visa Debit using safe and secure ANZ Merchant facility and using Secure PayPal Service. The payments will now be direct deposit to ZURA PTY LTD.

 

What if my credit card shows double payment?

This can only be possible if for some reason you have clicked submit twice during checkout process. Usually ANZ eGate will process payment only once. However if you see multiple charges on your card, you may check your account statement with your bank, and contact Zura at [email protected]

 

How can I track the status of my order?

You will be provided a tracking order number by Zura by phone or email.

 

I want to cancel my order?

Once you have approved your order it cannot be cancelled.

 

What happens if my order does not arrive?

If you have not received your item by the specified time please contact us by emailing [email protected]