Welcome Customer!

The “NEW YOU” with Zura.

Shipping & Returns

 

Shipping

 

Orders within Australian

All orders within Australia are FREE.

 

All International Orders except New Zealand

$25 Flat Rate

$15 New Zealand

 

Shipping Method

We use Australia Post for all Australian addresses and international addresses. From time to time we may use services of DHL for all international addresses including New Zealand.

 

INTERNATIONAL ORDERS

Orders outside of the Australia using the standard shipping will be sent via AirMail and can take up to 14-21 days, excluding Public holidays and weekends, however we aim to deliver within 1-2 weeks. Tracking is not available on Airmail packages.

INTERNATIONAL SHIPPING

The below table includes some of the countries that we offer standard airmail delivery.

 

Austria

Greece

Korea, South

Philippines

Switzerland

Belgium

Hong Kong

Malaysia

Poland

Taiwan

Canada

India

Malta

Singapore

Thailand

China

Indonesia

Netherlands

Solomon Islands

United Kingdom

Denmark

Ireland

New Caledonia

South Africa

USA

Fiji

Israel

New Zealand

Spain

Vietnam

Finland

Italy

Norway

Sri Lanka

 

Germany

Japan

Papua New Guinea

Sweden

 


For further enquiries regarding delivery in your country, please contact us at [email protected] 

 

We DO NOT deliver to following countries:

 

Ascension

Pitcairn

Bovet Island

Tokelau

British Indian Ocean Territory

Tristan Da Cunha

French Southern Territories

Turkmenistan

French Southern Territories

 

Heard & Mcdonald Island

 

 

ZURA OFFERS HASSLE FREE RETURNS, ON ALL PRODUCTS RETURNED IN ITS ORIGINAL CONDITION WITH TAGS ATTACHED.

If you wish to return an item:

 

Please email with your name, contact details, order number and details of the preferred replacement item(s) (Item name, colour and size) to [email protected]

 

Please note that all replacement items must be selected from the current range available online at zura.com.au. We will respond with confirmation on your replacement order.

 

You must fill the online return form which can be downloaded from the website otherwise, include a note detailing your order number, and the item(s) to be exchanged or refunded. All items must be in their original condition, unworn, and have the tags attached. For international orders, all exchange and refund request must be made within 20 days of the purchase.

 

 

Zura.com.au reserves the right to decide if the product is faulty. If a product is determined faulty, a replacement item will be sent, subject to availability. You must retain your invoice as proof of purchase.

 

All items returned must be made to the following address to Zura Headquaters:

 

Zura.com.au Pty Ltd

P.O. Box 312

St Marys 1790 NSW

Sydney

Australia

 

To cancel your order, please email at [email protected] immediately and we will endeavour to help you through the cancellation process.

 

If however your order has already been processed, you will need to return the order to Zura once you have received the item.

 

Please read the Return or Exchange an Item section below.

Return or exchange an item.

 

Return Policy

 

If you are not completely satisfied with your purchase, simply return the item or items to Zura in its original condition within 14 days of receiving your order with the invoice. On receiving the item(s), Zura will provide an exchange for a different size / colour if preferred. Shipping is only refundable if you receive faulty goods.

 

Please note:

 

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

 

The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery. Please include whether you would like an exchange or refund on your invoice and send both the copy of invoice and the filled Zura return form with the parcel.

 

If you have received an item different from your order, please email [email protected] quoting your order number, your name, address, and details of the product. We will then advise on how to proceed with the return.

 

Still not sure which size to choose? Email us at [email protected] or contact us on 1800zurame

  1. You can join Zura on Facebook and be first to know about of new releases, exclusive discounts, promotions, news and competitions to win great prizes. Join us onhttp://www.facebook.com/zurasports



FREQUENTLY ASKED QUESTIONS

 

Q: What if I want to return my item?

A: Read our return policy on our website and simply send your item or items with all tags attached to Zura Headquarters:

 

Zura.com.au Pty Ltd

P.O.Box 312

St Marys 1790 NSW

Sydney

Australia

 

Q: What countries do you ship to?

A: Zura ships to almost all the countries! Please check our website for the list of countries where we ship our products

 

Q: My order hasn’t arrived?

A: Please check our shipping time for local, interstate and international on our website. Shipping will also depend on the type of shipping requested by you during payment process. Standard shipping for an international order is ….and local standard shipping is 2 business days. You can track your shipping on our website to see the stage of your shipping process using the code sent on to email that you have provided during checkout. Alternatively you can email us at [email protected]


Q: My discount code does not work?

A: Discount codes have an expiry date. Please check expiry dates and make sure to use your coupon while it is still valid.


Q: What if the item I have returned is out of stock? Or the item I wish to exchange is out of stock, does this mean I have to wait for an exchange?

A: In most cases Zura will have number of each product stored for exchange purposes. In any case, if the item is out of stock Zura will inform you by sending an email with an approximate time for the exchange delivery.


Q: What if I have changed my address since my last order or entered an incorrect delivery address?

A: Please email us as soon as you are aware of any changes to your address or if you entered your details incorrectly. Email us on [email protected] 


Q: Can I send my photos to appear on your social media page?

A: You can send your fan photos to [email protected] or send them to our Facebook fan page http://www.facebook.com/zurasports


Q: I want to become model for your Brand.

A: If you have interest in modelling please contact us by sending an email to [email protected]  or send us a message via our Facebook page


Q: How can I be sure what size will fit me?

A: Please refer to the size guide on our website or email us at [email protected].

 

Ordering

 

Q: What if the item I am trying to purchase does not add to the cart?

A: All the products are listed on our website, if the item you are buying does not add to the cart it means the item has been sold out. You may check for the items later or contact us at [email protected]

 

Q: Can I place my order by phone, fax or email?

A: Please note that all the orders may only be processed via our website.

 

Q: How are payments accepted?

A: We accept most credit cards, Master Card, Visa Card, Visa Debit using safe and secure ANZ Merchant facility and using Secure Pay Pal Service. We do not accept Direct Deposit.

 

 

Q: Is it safe to use my credit card on our website?

A: All transactions made on zura.com.au are safe and secure. Transactions are processed though the security of ANZ eGate payment facility. To protect cardholder data ANZ eGate payment facility complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards.  

 

Q: What if my credit card shows double payment?

A: This can only be possible if for some reason you have clicked submit twice during checkout process. Usually ANZ eGate will process payment only once. However if you see multiple charges on your card, you may check your account statement with your bank, and contact Zura at [email protected].  

 

Q: How do I use a promotional code?

A: Please enter the promotional code in the 'promotion code' box during checkout and click 'apply'.

 

Q: How do I use an Online Gift Voucher?

A: You must enter the Gift Certificate Code at the checkout process.

 

Q: I want to add more items to my existing order?

A: You may add more items to your order before your product has been packed for delivery. Please send your request to [email protected]

 

Q: How can I track the status of my order?

A: You can track your order online for all local orders by logging on to your account and using the tracking number generated on your invoice at the time of purchase. International orders do not have a tracking system. All orders are sent by Australia post. Please contact [email protected] for any questions regarding the status of your order if you have any difficulty.

 

Q: I want to cancel my order?

A: Orders can only be cancelled if only your item hasn’t reached the packing stage. Contact us by phone or send your cancellation request to [email protected].

 

Q. What happens if my order does not arrive?

A. If you have not received your item by the specified time please contact us by emailing [email protected].

 

Promotions

 

Please be informed that all online promotional codes are valid for a limited time only and may not be used in conjunction with any other offers. Gift vouchers must be used in one single purchase or transaction. If an order is cancelled or changed, promotion codes will only apply if the same products are still available online.

 

Promotion codes are always applied to the lowest priced item at the checkout for online purchases with multiple items. Promotions are only applicable to stock available online at the time of placing the order.

 

Zura reserves the right to terminate a promotion at any time without notice.

 

*** Zura processes and ships orders on weekdays (Monday through Friday, excluding holidays). Orders submitted on weekdays prior to 11 a.m. Australia EST will begin processing the next day. Orders submitted correctly and received after 11 am. Australia EST will begin processing the next business day (Monday through Friday, excluding public holidays). You can check the status of your order and track your shipment anytime after it's placed.

All deliveries require a signature so we can ensure that you receive your products, please choose a delivery address where it will be possible for you to sign for your parcel. Note that if you choose to utilise an "Authority to Leave" with the courier company we are not liable for any loss.***