Welcome Customer!

The “NEW YOU” with Zura.



Frequently Asked Questions


Q: What if I want to return my item?

A: Read our return policy on our website and simply send your item or items with all tags attached to our Warehouse. Following is the address:

 

Zura

P.O.Box 312

St Marys

NSW 1790

Australia.

 

Q: What countries do you ship to?

A: Zura ships to almost all the countries! Please check our website for the list of countries where we ship our products


Q: My order hasn’t arrived?

A: Please check our shipping time for local, interstate and international on our website. Shipping will also depend on the type of shipping requested by you during payment process. Standard shipping for an international order is ….and local standard shipping is 2 business days. You can track your shipping on our website to see the stage of your shipping process using the code sent on to email that you have provided during checkout. Alternatively you can email us at [email protected]

 

Q: My discount code does not work?

A: Discount codes have an expiry date. Please check expiry dates and make sure to use your coupon while it is still valid.


Q: What if the item I have returned is out of stock? Or the item I wish to exchange is out of stock, does this mean I have to wait for an exchange?

A: In most cases Zura will have number of each product stored for exchange purposes. In any case, if the item is out of stock Zura will inform you by sending an email with an approximate time for the exchange delivery.

 

Q: What if I have changed my address since my last order or entered an incorrect delivery address?

A: Please email us as soon as you are aware of any changes to your address or if you entered your details incorrectly. Email us on [email protected] or contact us on 1800zurame so we can amend this for you.


Q: Can I send my photos to appear on your social media page?

A: You can send your fan photos to [email protected] or send them to our face book fan page http://www.facebook.com/zurasports


Q: I want to become model for your Brand.

A: If you have interest in modeling please contact us by sending an email to [email protected]  or send us a message via our facebook page

 

Q: How can I be sure what size will fit me?

A: Please refer to the size guide on our website or feel free to contact us at [email protected]. Alternatively, you may call us, or start a LiveChat.

 

Ordering


Q: What if the item I am trying to purchase does not add to the cart?

A: All the products are listed on our website, if the item you are buying does not add to the cart it means the item has been sold out. You may check for the items later or contact us at [email protected]

 

Q: Can I place my order by phone, fax or email?

A: Please note that all the orders may only be processed via our website.

 

Q: How are payments accepted?

A: We accept most credit cards, Master Card, Visa Card, Visa Debit using safe and secure ANZ Merchant facility and using Secure Pay Pal Service. We do not accept Direct Deposit.

 

Q: Is it safe to use my credit card on our website?

A: All transactions made on zura.com.au are safe and secure. Transactions are processed though the security of ANZ eGate payment facility. To protect cardholder data ANZ eGate payment facility complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards.  

 

Q: What if my credit card shows double payment?

A: This can only be possible if for some reason you have clicked submit twice during checkout process. Usually ANZ eGate will process payment only once. However if you see multiple charges on your card, you may check your account statement with your bank, and contact Zura at [email protected].  

 

Q: How do I use a promotional code?

A: Please enter the promotional code in the 'promotion code' box during checkout and click 'apply'.

 

Q: How do I use an Online Gift Voucher?

A: You must enter the Gift Certificate Code at the checkout process.

 

Q: I want to add more items to my existing order?

A: You may add more items to your order before your product has been packed for delivery. Please send your request to [email protected]

 

Q: How can I track the status of my order?

A: You can track your order online for all local orders by logging on to your account and using the tracking number generated on your invoice at the time of purchase. International orders do not have a tracking system. All orders are sent by Australia post. Please contact [email protected] for any questions regarding the status of your order if you have any difficulty.

 

Q: I want to cancel my order?

A: Orders can only be cancelled if only your item hasn’t reached the packing stage. Contact us by phone or send your cancellation request to [email protected].


Q. What happens if my order does not arrive?

A. If you have not received your item by the specified time please contact us by emailing [email protected]